Terms of service

Terms of Service

By using this website and purchasing from Softlight Collective, you agree to the following terms.

General Conditions

We reserve the right to refuse service to anyone at any time.

Pricing and Availability

Prices and availability of products are subject to change without notice.

Orders

We reserve the right to cancel or refuse any order if necessary, including suspected fraud or payment issues.

Intellectual Property

All designs, images, and content on this website are the property of Softlight Collective and may not be copied or reproduced without permission.

Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect or incidental damages arising from use of our website or products.

Consumer Law

Nothing in these Terms limits your rights under Australian Consumer Law.

 

Personal Gift Curation Service – Terms & Conditions

Effective Date: 30 July 2026

By purchasing our Personal Gift Curation Service, you agree to the following terms and conditions.

1. Our Service

Our Personal Gift Curation Service includes researching and sourcing gift recommendations based on the information you provide, coordinating the purchase of approved items, quality checking products received, and preparing your gift for dispatch.

The service fee covers our time, research and expertise. It does not include the cost of gifts or shipping unless otherwise stated.

2. Service Fees

Service fees are payable in full before gift sourcing begins.

Gift costs, shipping charges and any optional extras are invoiced separately once you have approved your gift selection.

All prices are in Australian Dollars (AUD).

3. Gift Recommendations

Our recommendations are based on:

  • the information you provide;

  • your nominated budget;

  • product availability at the time of sourcing; and

  • our professional judgement.

While we aim to find the most suitable gifts, all recommendations are subjective.

4. Revisions

Your service fee includes one curated gift proposal.

If you would like us to prepare a different selection after the initial proposal, additional sourcing is available for a flat fee of A$15 per revision, payable before further sourcing begins.

5. Product Availability

Many products are sourced from third-party retailers.

Product availability and pricing may change without notice before purchase. If an approved item becomes unavailable or its price changes significantly, we will contact you to discuss suitable alternatives before proceeding.

6. Payment Before Purchase

We do not purchase any gifts until:

  • the service fee has been paid;

  • you have approved the proposed gift selection; and

  • payment has been received for the gifts and shipping.

7. Shipping & Timeframes

Our standard sourcing timeframe is 3–5 business days from receipt of your completed questionnaire and service fee payment.

Many sourced items must first be delivered to us before they can be inspected, wrapped and prepared for dispatch.

Supplier processing times and courier delivery times vary and are outside our control. These timeframes are additional to our sourcing timeframe.

If you require your gift by a particular date, please let us know before purchasing the service. While we will make every reasonable effort to meet your requested timeframe, we cannot guarantee delivery dates provided by third-party suppliers or couriers.

Rush orders may be available for an additional fee and are subject to our availability.

8. Gift Presentation

Unless otherwise agreed, all gifts are presented according to our brand style and presentation standards.

Presentation materials, wrapping and packaging may vary depending on product size, availability and seasonal stock.

9. Customer Responsibilities

You are responsible for providing accurate information regarding:

  • recipient details;

  • delivery addresses;

  • budgets;

  • preferred delivery dates; and

  • any allergies, dietary requirements or items to avoid.

We are not responsible for delays or additional costs resulting from incorrect information provided by you.

10. Refunds

As this is a personalised service, service fees are non-refundable once sourcing has commenced.

Refunds are not available for:

  • change of mind;

  • dissatisfaction with recommended products after sourcing has been completed; or

  • delays caused by third-party suppliers or couriers beyond our reasonable control.

Nothing in these Terms excludes, restricts or modifies your rights under the Australian Consumer Law. Where you are entitled to a remedy under the Australian Consumer Law, those rights will apply.

11. Third-Party Products

Products supplied as part of your curated gift remain subject to the warranties and guarantees provided by their respective manufacturers or suppliers where applicable.

12. Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the amount paid for the Personal Gift Curation Service.

We are not liable for indirect or consequential loss arising from delays, supplier stock shortages, courier issues or events beyond our reasonable control.

13. Privacy

Information you provide is used solely for the purpose of providing our Personal Gift Curation Service, fulfilling your order and communicating with you about your purchase.

We will not sell or disclose your personal information except where necessary to fulfil your order or as required by law.

14. Changes to These Terms

We may update these Terms & Conditions from time to time. The version in effect at the time your service is purchased will apply to your order.

If you have any questions before purchasing our Personal Gift Curation Service, please contact us and we'll be happy to help.